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Frequently asked Questions

The easiest and most efficient way to buy from Arch City Bullion is via our website: www.archcitybullion.com.  However, if you should require assistance with placing your order, please feel free to email us at support@archcitybullion.com.

Note – for credit card orders, Arch City Bullion will only ship to the billing address associated with your credit card. This is for your protection and exceptions will not be made to this policy. Please make sure that your ship to address matches your billing address before you place your order. If you wish to place an order and ship to a different address, simply select a different payment method at checkout.

Arch City Bullion is happy to service the needs of collectors, corporations, investors, financial planners, brokerage houses, banks, dealers, small businesses, and wholesalers.  Please note, that customers under of the age of 18 need to have parental permission before placing an order. 

Note – for orders paid with a credit card, Arch City Bullion will ONLY ship to the billing address associated with your card. 

In the event you have entered incorrect information when placing your order, please call us at 888-xxx-xxxx.  

No, unfortunately, orders cannot be combined as the process is automated.

You will be contacted with up to date tracking information by email when your package(s) ships.

No, at this time Arch City Bullion does accept or fulfill international orders.  Please feel free to email us at support@archcitybullion.com, or call us at 888-xxx-xxx, should you have any questions.

  • At Arch City Bullion, we want you to be happy with your purchasing experience.  If you have received products from us that you are not satisfied with, we may, but are not obligated to, provide you with an opportunity to exchange a product for an identical product in the event of damage or defect. If you wish to pursue an exchange, you must contact us within 5 calendar days of the receipt of your shipment.  Exchanges of this type must be in its original packaging and condition in order to be approved by our customer service department before any action is taken.  Please note – any shipping charges are non-refundable.  Arch City Bullion reserves the right to accept or reject exchange requests solely at our discretion.

No, there is no minimum order size. In addition, shipping is FREE on all orders of $99 or more.

There isn’t an order maximum, but for security reasons, orders in excess of $50,000.00 or more must be processed via phone. In addition, orders in excess of $50,000. 00 or more do require a deposit.

Once we have confirmed an order, it cannot be canceled. Arch City Bullion strongly encourages our customers to carefully review the details of their order along with their overall financial situation before placing an order. If payment is not received for an order, you may be liable under our Market Loss Policy.

Once we have confirmed an order, it cannot be changed or canceled. Arch City Bullion strongly encourages our customers to carefully review the details of their order to make sure that what you are requesting from Arch City Bullion is exactly what you want on your sales order, and their overall financial situation before placing an order. If payment is not received for an order, you may be liable under our Market Loss Policy.

We offer free insured shipping for all orders of $299 or more. If your order is less than $299, we offer flat rate shipping and insurance of $10 per order. 

Need it fast? For certain orders, we offer the ability to expedite your shipment to overnight delivery service for an additional fee.

Yes. Every package we send is covered in full by the carrier’s insurance policy.

All orders are packaged securely with the utmost care. All shipments are shipped fully insured excluding items shipped to addresses not covered by our shipping policy. Packages are shipped in a secure, nondescript and discrete manner for your security and ours, with the return address under a pseudonym to protect the confidentiality of the contents within. Most orders are shipped via the U.S. Postal Service, but we may also use Fedex or UPS depending on order size ($ amount and physical size/weight) and insurance factors.

Our orders will generally ship within two to four (2-4) business day of receiving your cleared payment. Please review our payment policy to see how your payment method affects how quickly your funds are considered cleared. Ex. Orders paid by personal check are held for at least 5 business days before processing.

We allow customers to lock in pricing on items that we have on order and/or in transit to us. These items are marked “Pre-Release” or“Pre-Order” with a projected shipping date. If you order contains a pre-order item, the entire shipment may be held until all items ordered are present and on-hand.

For security reasons and to better serve you, Arch City Bullion maintains inventory in multiple locations across the U.S. In order to fulfill your order as quickly as possible, orders may ship from a depository in your geographical location.

All shipments of $750 or more include signature confirmation and will require a signature for delivery.

In the unlikely event your order is damaged or lost in transit, please contact us immediately so we can begin the claims process. If your items are not recovered, you will be entitled to a full reimbursement of the losses in accordance with the specific shipper’s insurance policy. You must contact Arch City Bullion within the first two (2) days of delivery concerning any damaged packages.

No, you may not pick-up your order locally. Arch City Bullion does not make public our order fulfillment or precious metal storage physical address. We apologize for any inconvenience.

Arch City Bullion is only required to report sales transactions which fall under the IRS Form 8300 requirements. Arch City Bullion is required to report any buyback transactions that fall under 1099-b requirements.

We accept the following forms of payment:

 

Bank Wire

 

Clearing Time:  Immediate upon receipt of wire (not eCheck). 

Bank Wires are approved for orders between $2,500.00 and $250,000.00.  Order confirmation Email will include all information necessary to complete payment. 

Notes: Bank wires must be sent within one business day of order confirmation.

 

 

PayPal
Clearing Time: Immediate. 

PayPal is approved for orders between $0.00 and $10,000.00. 

PayPal Orders Must Ship to Verified PayPal Shipping Addresses

 

 

Credit Card
Clearing Time: One (1) Business Day.  Credit cards are subject to a manual screening process for your security purposes. 

Credit Cards and Debit Cards are approved for orders between $0.00 and $5,000.00.

Note – we will only ship to the billing address associated with your card.  No exceptions.

 

 

Personal Check, Cashier’s Check, Certified Check, Money Order, Business Check, Bill Pay Check
Clearing Time: Five (5) Business Days

Paper Checks are approved for orders between $0.00 and $50,000.00. Order Confirmation Email will include all information necessary to complete payment
Notes: Checks must be mailed and postmarked within one business day of order confirmation and received by Arch City Bullion within five (5) business days following order confirmation.

 

eCheck

Ships within 4-6 Business Days. 

eCheck (ACH) are approved for orders between $0.00 and $25,000.00.

eCheck (ACH) Payments Require 3-5 Business Days to Clear After Ordering

 

We reserve the right to cancel your order and you may be liable under our Market Loss Policy.

Yes. We offer a 3.75% discount if you pay with bank wire, personal check, cashier’s check, certified check, money order, business check or bill pay check. This price difference is displayed on all of our product pages and in the shopping cart when you check out.

Yes, please give our bullion team a call to discuss our current buyback rates.

  • Monday-Thursday – 8 a.m. to 6 p.m. CST
  • Friday – 8 a.m. to 5:00 p.m. CST
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